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Returns & Exchanges
RETURNS AND EXCHANGES
Due to the highly personal aspect of this item, it cannot be refunded, returned, exchanged or fixed for any reason. If there are fit issues we are happy to send an ear saver to improve comfort and fit of your mask.
You may return unworn, unwashed and unaltered items purchased from Pocket Square Clothing for a full refund, exchange, or store credit within 30 days from receiving your order. Any items that are returned damaged or worn will not be refunded or returned. If there are mistakes or issues with your product or order upon receipt, we will gladly make exchanges or refunds. Please contact us at [email protected] with the order number and item(s) you wish to return or exchange.
We’ll send an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return or exchange, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed.
Please note that we don’t accept returns of Pocket Square Clothing items purchased from third-party retailers. Please contact the third-party retailer where you made your purchase directly for information on their return policy.
No refunds or adjustments will be made for any original shipping and/or handling charges. At this time we do not offer free shipping for returns or exchanges unless mistakes or issues are made on our behalf.